The real cost of in-house housekeeping

A 40-room hotel in Santorini operates around 200 days a year. The in-house crew, however, gets paid for 12 months — or is laid off and rehired every season, with everything that implies for training costs and quality.

The hidden costs

• Employer contributions and end-of-season severance
• Equipment, supplies and storage space
• Management time for shifts, leave and replacements
• The cost of unavailability when someone falls ill at peak

With a variable cost model you pay per room actually used. In our data, hotels of 30–60 rooms save an average of 33%.